Odoo Support Services

Get expert Odoo support when you need it. We help you maintain, troubleshoot, and enhance your Odoo system for smooth day-to-day operations.

What Our Odoo Support Covers

From bug fixing to performance optimization, our support ensures your Odoo system runs reliably and efficiently.

Functional and technical issue resolution

Quick fixes for user errors, bugs, and technical problems in your Odoo system.

Performance tuning and optimization

Improve speed, responsiveness, and efficiency of your Odoo database and workflows.

Server monitoring and maintenance

Ensure your Odoo server is stable, secure, and running at peak performance.

Version updates and patches

Keep your Odoo up to date with the latest features and security enhancements.

User training and guidance

Empower your team with tailored Odoo training and step-by-step assistance.

Security checks and audits

Protect your data with regular security scans, audits, and best-practice implementation.

Our Support Process

Simple and transparent support to solve your issues quickly and efficiently.

Issue Reporting

Submit via ticket, email, or chat

Issue Diagnosis

Our team investigates and identifies root cause

Resolution & Testing

We fix and thoroughly test the solution

Confirmation & Closure

Once you’re satisfied, we close the request

Follow-up

Continuous monitoring and advice, if required

Why Choose Heliconia for Odoo Support?

We combine our deep Odoo expertise and real-world experience to deliver fast, effective, and scalable support solutions.

Rapid response times

Get timely resolutions to minimize downtime and keep your business running smoothly.

Dedicated Odoo experts

Work with experienced professionals who understand every layer of Odoo.

Clear SLAs and reporting

Track support performance with transparent service level agreements and regular reports.

Support via email, chat, or ticketing

Reach us through your preferred channel for fast and efficient assistance.

Global time zone coverage

Our team is available across time zones to support you whenever you need it.

Proven Success Stories

Trusted by global clients with consistently successful Odoo implementations.

Frequently Asked Questions – Odoo Support

Answers to common questions about our Odoo support services.

What types of issues do you support?

We handle both functional and technical issues, including bugs, errors, performance bottlenecks, and usability problems across all Odoo modules.

Do you support third-party modules and customizations?

Yes, we provide full support for third-party apps and custom-developed modules, including debugging and compatibility checks.

Can I get support outside regular business hours?

Absolutely. We offer global time zone coverage and can provide extended or 24/7 support based on your SLA.

What is the response time for critical issues?

Critical issues receive top priority with response times ranging from 1 to 4 hours, depending on your support plan.

How is support tracked and reported?

All support activities are logged via our ticketing system with regular reports on issue resolution time and status updates.

Do you support Odoo upgrades and patches?

Yes, we assist with version upgrades, patch installations, and compatibility testing to ensure a smooth transition with minimal downtime.

Ready for Reliable Odoo Support?

Let’s Keep Your Odoo Running Smoothly